When I booked service4appliances for my LG washing machine I told them that they would need to take off the dryer (stacked) and open it up It was leaking from the front. I had already had it looked at by two different repairmen. Service4appliance serviceman only examined hoses and said it would cost $320 to unstack and diagnose problem. They charged me $80 (plus tax) for something I already knew!
- Approximate cost of services:
- $90.00
- Company Response
Dear Elissa,
Were sorry you had to go through such a bad experience with us.
We reviewed your file and we came accross the charges that were made.
We always charge a service call fee of $80 +HST, we waive the service call fee charge once you decide you would like to proceed with the repair.What our technician was going to charge you the rest of the amount was to try and fix it without having to use any parts seeing is how replacing a part is always more expensive. only afer a technician completes the full diagnose can he know for sure if the appliance can function properly without replacing any parts, which is why we mentioned to you that in some cases there can be extra charges for labor and diagnose. if he would have repaired it without parts you would have paid the same amount,
We work hard to provide excellent service and we do our best to please everyone but it is obviously impossible.
We hope you will think about the stuation a bit and reconsider your opinion about our company.
Regards
Service 4 Appliances.