Well judging from the various reviews on this site – ones I read before hiring Lampert to reno my bathroom and ones I’ve read since – more often than not, people’s experience with this company is quite positive, and that would have been my opinion to a couple of years back when they ‘finished’ my bathroom. The quote was fair, the work was done on time and the final product at the time (key phrase here) was great. I paid my final bill and we were good to go. Almost one week after Lampert packed up and left, the tub started squeaking, loudly, with every single step. Not believing this should be happening, I contacted Lawrence who sent over Tod to take a look and try to sort out the issue. Fast forward 2 years… after going back and forth on this issue for months and months and months (it was indeed a full 2.5 years after they completed the work before I finally got some resolution) – Lampert blaming the manufacturer, the manufacturer blaming Lampert (and what they felt was faulty installation), holes being cut in walls, in the tub, the squeaking persisting despite it all, and me having to chase constantly – my tub was finally replaced along with a number of the tiles around it, and guess what? It doesn’t squeak anymore. Downside: the sliding glass door was reinstalled in reverse so it doesn’t glide as seamlessly or fit quite as well as it did the first time around and when I mentioned this the solution was to force it into place. This kind of work, unfortunately whatever was on the person’s hands when it did that has left seemingly permanent fingerprints on the glass that try as I might, I cannot remove. So while I’d like to give a glowing recommendation, I cannot. I still don’t know if it was the fault of the tub or the installation but the fact of the matter is I spent 2.5 years addressing it, the person caught in the middle of the little tug-of-war those two sides were playing when really, Lambert should have just addressed the issue immediately (per their service guarantee) and dealt with the tub manufacturer on their time, not mine.
- Approximate cost of services:
- $13,000.00