Hi everyone, I decided to go with Handyman Connections over other companies based on the low estimated cost and the contractor they sent seemed very nice ... even offered to take a look at a few things for me at no extra charge. What a MISTAKE that was. He told me this job would only take about 5 days ... it took him 6 weeks to complete. He completely ripped out the old bathroom then disappeared for two weeks saying he was waiting for the bathroom to arrive (Like if moving the toilet, installing drywall in the rest of the basement would have anything to so with requiring the shower !?!?!?!?!?!). He never worked more then 5-6 hrs a day and never more then 3 days a week. He would show up for 2 hrs then disappear for the rest of the day saying he needed to go shopping. Put drywall mud on a painted ceiling (Which cause some yellow spots to show through the mud) and didnt even bother to remove the ceiling fan or light fixture until i told him I would pay until it was fixed, would arrange a time to meet and discuss the reno but would never be around at that time (Would turn off his phone so you couldnt reach him) ... I could literally go on but I'll just skip to the end where he gave me the bill and tried to overcharge me by OVER $300. (Even had a pack of gum on the receipts as well as parts that had nothing to do with my bathroom). I read these reviews before hiring him and actually thought it was a pretty good company so here's my advice ... Maybe they just sent me a bad contractor (Every profession has some) so if you do decide to go with Handyman Connection and they tell you the contractor they're sending you is called Richard ... Tell them thanks but no thanks you want a different contractor!!
- Approximate cost of services:
- $4,000.00
- Company Response
Hi mel6014,
This was one of the first "unhappy customer" jobs I worked on after purchasing this business. It was well out of the warranty period on our contract together, but I sent out the craftsman to correct all the issues you had with the work - some of which was damage from your basement tenants, some of which was our fault. You seemed quite satisfied with the follow up work.I'm responding to this review to show that we strive to make good on our word that we stand behind our work. I have also instituted stricter controls on our Craftsmen's timing. Thanks!