I contacted Everest Plumbing this week to replace a leaking hot water tank. As a single woman I'm used to being treated poorly by some trades people Prior to contacting Everest Plumbing I had received an outrageous quote from another plumbing company that I had dealt with in the past. Based on this quote It was obvious to me that they were not interested in doing the work. From the moment I spoke to someone at Everest I could tell I was dealing with professionals. Rather than having a technician come out to my home they l asked me to take pictures of the current tank including the labels containing the specs. This made a lot more sense to me. I was told I could have someone out the same day, which was impressive, but I opted to have the work done the next day. The entire experience with the technicians was impressive from the moment Suraj and Jerry arrived. Both men provided service that went above and beyond my expectations. They insisted on removing their boots upon entering my suite. They explained the whole process to me and took it upon themselves to contact the superintendent of my building (something I should have done) to explain who they were, and the work being done. They covered the smoke detector so it wouldn't be set off by the welding and blocked the bottom of my front door to avoid fumes escaping. They cleaned up the work area meticulously. They were pleasant, polite and respectful throughout the entire process. They stayed until they were sure the tank was working properly, and I had hot water. They took time to label my electrical panel as the circuit for the tank had been mislabelled. I keep a metro shelving unit on wheels for storage in the same room as the hot water tank. It's fully loaded with pantry food supplies and extremely heavy. I had removed it to allow them unimpeded access to the room. When they were done, they took it upon themselves to push the unit back into the room. It would have taken me some effort to accomplish. It was an absolute pleasure to have such kind and thoughtful service. I would recommend Everest Plumbing to everyone I know, and will definitely use them for all my plumbing needs in the future.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Kathleen, we are thrilled at the service our Everest Drain & Plumbing technicians have delivered from the start to the clean up at the conclusion of our work. We hope our work can convince you to trust us for future services and please do recommend us to your friends and families if they require our plumbing expertise.