They were fast to contact me through their emergency email system, and set up a time to install a new hot water tank. I was not able to get through on their phone system to provide them with the information they requested, so used their emergency email system. I took the day off work. No one showed up, no one returned my messages. After several messages, I was called. They had not checked their messages. The next date they could offer was four days later, requiring me to take another day off work. Not impressed. A waste of my time.
- Approximate cost of services:
- $719.00
- Company Response
We apologize that the prompts on our phone were unclear. We have tweaked the messages to ensure clarity. Our phones are answered 24/7 by a live Calgarian agent! If it is after hours, just press 2 for emergency service and a live agent will be with you shortly! Failure to follow the prompts properly sends you straight to the "General Delivery Mailbox" where messages are checked during regular business hours only. Any and all feedback is appreciated and welcomed!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777