Nancy McIntyre from Vancouver

I booked my move in early July with Troy for a move date from Calgary to Van Sept 1/12. Alice from Troy dealt with me and advised their movers should pick up my belongings on Aug 20th that way she could gaurantee a Sept 1 delivery date (her words in an email to me). I called 3 days before to try and nail down a timeframe as to which they would deliver on the 1st so my building could prep the elevators etc and be ready for this..Naomi advised there was no way it would be there by the 1st and she wouldn't help me to know what was happening. I finally heard back from Alice who apologized profusely and said she will "try" to get it there earlier the following week. The drivers truck broke down and she couldn't commit to anything. It took on average a day or 2 for their replies and only via email (thankful for that now as i have record of all of that) finally i was upset and was in touch with Sofia, i asked for a discount due to these delays and now being on day 6 with nothing she would not offer a discount until i pushed and finally she offered a flat $200 discount due to this. I accepted that as I had no choice they still had my things, finally on Sept 7th early in the am i called Sofia again to know what was happening she said the driver was in Golden and would be in Vancouver in 4 hours. I asked if she owned a Map and was concerned there was no way he would get to my building before 6 like she was aware of the strata laws. She said let him drive and i promise i will call you in 2 hours to confirm if he can make it before 6 for the delivery. No call from her, until it was 5:10 and the driver called to say he was 20-30 min away and I was surprised as i never knew he was coming because she didn't call. I advised they will not let you deliver, he said he will call Sofia and call me back. Sofia called me irate at the fact that i was refusing the delivery, i said you never called me back like you said to confirm..i didn't know he was coming! She said she tried to call me twice, which is not true and i asked why if this was so important and didn't answer would she not leave a voice mail to advise of the plan..she said "well maybe i should have left a voice mail but if you don't accept this delivery i will no longer be accountable for this move" i had no choice but not to accept due to my building laws. That went from bad to worse it essentially took 5 more days of not being informed by anyone but the driver Danny (who was my only saving grace) to inform me about what was happening. I got mad Sept 11/12 and submitted a claim against them to the BBB..I emailed all of them to advise Alice, Sofia and Elena (the owner) and said all i have asked for is to know what was happening and i want a firm date as to when you can deliver my goods. I got a reply from Alice indicating that due to me submitting a claim against them they were revoking my discount of $200 and now full payment of $1154 was due! Thank you for punishing me for you being 12 days late on your comitment and leaving me in my place with nothing for almost 2 weeks..there was no sympathy or understanding at all on their part. DO NOT put yourself through this, pay extra and go with a reputable company!