After reading two glowing reviews on this site, we engaged the services of Craftwood Flooring to refinish the original pine floors in our 1840s Victorian home. Scott's crew left behind a trail of damaged skirting boards, chipped paint, plaster and woodwork, handprints from the stain on our walls and door jams, and cigarette butts in the front garden where they took breaks. Scott apologized for the damage and adjusted the price by $100 as a good will gesture. Still, after spending two weeks prior to his crew arriving painting, filling plaster and wood cracks, it was most annoying to have to do such extensive repair work. Professional trades people, these men were not. The finish on the floors now? Fine. The massive clean up & repair that followed? Not worth it.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
While we endeavour not to cause damages,old victorian homes have several coats of paint on paint which is easily chipped by the edger during the sanding process.For this reason,we always recomend painting after the sanding is finished.It is also an opportunity to clean the walls of any dust before painting.We don't condon smoking in our customers houses.we requst that they smoke outside,but we never thought about cigarette litter.We will improve our services in this regard.If the damages sustained were worth more compensation I wish we had discussed this.It was unintentional but the floors would not have been properly refinished otherwise.We did appreciate ,although it wasn't necessary payment being sent by courier.Thank-you for your review,good or bad.Our mistakes can not be corrected or our good services appreciated otherwise.