Igor M from Toronto

We had an issue in finding and fixing a leak (water coming around and through the large stone chimney during heavy rainfalls), and as a result also needed replacing and painting drywall (parts of the wall and ceiling). Despite having different reputable (Homestars) contractors replacing the roof, tuck-pointing (chimney), no one was able to fix the leak. Some handyman companies did not want to deal with the leak (only wanted to address the drywall and painting). Sam was the first to notice the issue with the flashing, as well as the slope related issue. Both issues were addressed, as well as the interior work (replacing the drywall, painting, etc). He was very professional, clean, and delivered on what he promised. I haven't seen any water come through since (work was done in early August, so had plenty of rain to test it last month).

A couple of weekends ago (Saturday) we noticed small amount of waste coming up from one of the drains. I contacted Mr Rooter immediately, and they had somebody on site in about an hour (a lot sooner than what was mentioned on the phone - much appreciated). Mark was very professional, knowledgeable, and honest. He inspected the pipes, identified the problem quickly (a shift outside of the house), and provided a clear explanation of the work required as well as different options in addressing the issue. We chose to deal with the issue directly - outside dig, pipe replacement, and installing a double wye (access point to pipe outside of the house). Work was performed the next day (Sunday). Crew was very punctual, quality of work was great, and the follow-up was even better. Once again, Mark led us through the whole process, inspected the work performed, and ensured it was to our satisfaction. It was a real pleasure dealing with Mr Rooter, and although I hope I don't have more issues with my plumbing, I will definitely call them if there are any plumbing related concerns.