Andy Gargus from Langley

We needed to replace our old aluminum framed windows and get one completely new window installed. We shopped around and eventually settled with Ecowest. Pros: -Good Sales guy (Bryan) - very patient with all of our questions -The installation crew was really nice and kept our house clean with drop sheets etc. They seemed to be well equipped with all of the necessary installation and safety equipment. -The quality of the windows is pretty good compared to similarly priced ones offered by other installation companies. - We had a couple of moderately bad installation problems with a new window that we had them install. Ecowest was very proactive in addressing our concerns. - Company is very honest and credited us (without us hassling them) with the cost of a window that we decided not to change out. -The end product looks good. :-) Cons -Lack of communication: There seemed to be a lack of communication as to when the crew would arrive. There was also a lack of communication between the office and the crews as to what the difficiencies were with the install. - They left a fairly large hunk of dry wall in my garage from the new window install. (I'm not sure what to do with it) -They couldn't replace our Garden Window due to warranty issues. So we're going to have to source this elsewhere. -They needed to be clearer about potential problems with retro fit windows. In our case, there was scratching on the inside paint of a couple of our window ledges/frames and the dry wall cracked in others due to the force required to push the windows in. We're really happy that we waited for the install before painting. Overall, I recommend the company for your window install. They stand by their work and will fix things that you are not happy with. The crew was good and we feel that the end result adds value to our home.