On June 27 Miracle Movers sent a 2 man crew to move my things into storage. They dropped a portion of my solid cherry wall unit and it slid down the concrete stairs resulting is scrapes and dents to the finish. I took photos and contacted them right away. they assured me they would fix it. I was charged extra for the 3 heavy pieces ( 3 piece wall unit) , even though they damaged one section and i had to help them get it on the truck. The movers spent half the time on the phone resulting in my having to pay more.
Five days later we moved my things out of storage and into my new apartment. Again i used Miracle Movers. This time the 2 man crew wrapped everything properly and used dollies for the heavier pieces and were dumbfounded when i told them the first crew did none of that. the first move was a 1 minute drive and short distance to the truck. The second move was a 20 minute drive with a much farther distance to my apartment yet the amount of time they took was 1 1/2 hours LESS and there was NO EXTRA CHARGE for the heavier pieces. Neither move provided me with an invoice. Seems rather shady to me. Of course they asked for cash. Attention Revenue Canada.
I have been assured since June 27 that Miracle Movers will fix the damage but its a one way street. they never contact me and i have to call them daily. they have excuse after excuse. they are supposedly insured yet here i am still waiting for the repair to be done. I have no choice but to have the work contracted out myself and take them to court to recover the money they had agreed to pay back in June. think twice before you trust them with your precious items.
