Simone M from Markham

I happened to be driving on the 401 early this Spring, when I saw a van pass by carrying the business name We do Draperies – what a name – I loved it! So I did my research on the company; realized they now operate under the name Q-Design, and seemed to do great work. I called to set up an appointment for an estimate to do my living room drapes. There began one of the most pleasing home improvement relationships, I had ever had. At my door, was Crystal Samchek, who was bright, energized, on time and every professional - you can’t help but love this one. Of course I had no idea, what type of treatments would work for my window, but she was knowledgeable, and explained what would look best for the space; adding a touch of class whilst still maintaining the brightness in the room. We went through various options; she listened to my concerns and guided me to the best solutions to meet my needs. The overall experience was amazing, she didn’t tell me what to do, she didn’t play the part of a “yes man”; she allowed me to explore with her guidance. When my drapes were completed (before the schedule time, I must say) – I was astounded at the transformation of my living room; so much so, that I immediately commissioned Q Design to do my dining room drapes. The best part of my experience with Q Design, was after all the work was completed, I asked Crystal, if she could source someone to re-upholster a bench I had – she was able to do that; and also me that she would help me through the process of selecting the right fabric and would pick up and drop off the bench for me; all at no charge! Crystals' exact words were (I do anything for my client’s it’s only fair since you choose to work with me). Needless to say I was thoroughly impressed – now this is what I call building a relationship, and that more than anything is the key to improving the customer experience. I am happy that I chose Q-Design, the quality of the work was outstanding, and the staff was excellent; without hesitation, I will always turn to Q-Design for all my drapery needs.