Brian in Mississauga

I chose Troy Moving for my move based on positive reviews on this site, but I totally regret that decision. I've moved provinces a number of times and this is by far the worst experience I've had. First of all, if you live in an apartment and need to book an elevator, forget about using them. Even though I booked them 3 months in advanced, they only confirmed a time for my move late in the afternoon the day before. That left almost no time to get an elevator booking slot from the property manager. On the day of the pickup, the movers never showed up during their scheduled window and never called to provide updates of whether they were actually going to show. It took repeated calls to their offices to find out why they didn't show up. In the end they showed up 4 hrs late with no apology. You can imagine the stress of not knowing if they would show up and whether I would have to book with another mover last minute if that happened. The delivery was also late by 4 hrs with no phone call to update. The second issue I had was the hidden fees. They revealed to me after they had already loaded all my belongings into their truck that they were going to charge an extra $100 because they thought they had to carry my things too far. Short of living in a bungalow with a driveway up to the front door, I can't see how you could avoid this fee. Because of their delays in scheduling my time, they almost didn't get the use of the elevator. I'm sure they would have charged me extra for stairs if that had happened, even though it would have been their fault. They also tried to charge me another $120 for a warehouse handling fee which I managed to get taken off after arguing with them. Finally, these movers do not care about your belongings. All my boxes were in good condition when I let them pick it up. Upon delivery, I'd say 40% of them were either crushed, dented, or had a rip or gash in them. They had no respect for which direction was up on the boxes as most of the boxes were stacked either upside down or on it's side. I lost a lot of plates, glassware, tupperware, and picture frames because they were either crushed or shattered. I had glassware in the original retail box clearly labelled that was either dropped or crushed as it was nothing but glass shards when I opened it. Even electronics in their original retail boxes were flipped upside down, even though it was clearly marked which way was up and so much weigh was piled on top of it that the styrofoam inserts inside the boxes were cracked. Luckily the items inside still survived. Brand new mattress bags were completely full of rips and holes and the mattress was smeared with dirt through every rip. My bookshelves were all scratched and chipped from their handling. Overall, I was very unsatisfied with this move and would not recommend them to anybody.