Westvale, Waterloo

When someone from Dr. Green Services called us asking if we would like to add some more things to our existing services, we told them not only did we not want to add services, we wanted to cancel all their services. After a long conversation where they even offered to do the services free (which we declined), we told the person that we wanted the service cancelled. They said ok and disconnected. If the service had not been cancelled, they should have visited our place in early spring and sprayed the lawn. they did not do this and there were no notices on our lawn saying it was sprayed nor did they bill us. We get a bill from Dr. Green in June in the mail sometime in the second week of June. When we came back to town on June 18th, we saw a sign from Dr. Green in our lawn saying it was sprayed and saw a bill in the mail(which was mailed in early June) which was for services allegedly provided by them in April. Then we get a second bill for their visit in June. I called Dr. Green immediately. I told them we had cancelled services. they said we had not and if we did what was the cancellation number. I guess we were very naive and didn't get the cancellation number in that early conversation where we thought it had been taken care of. She said there was no cancellation and do we want to cancel? I said, yes, of course. She then said ok, it is taken care of. Then she offered to split the bill with us. I said no, I shouldn't have to pay for cancelled services. After a lot of back and forth she said she will look into that early phone call and get back to us. this was on June 19th and we still hadn't heard from them on July 19th and so we sent them a registered letter disputing the bill. We got no acknowledgement about that but they kept calling and asking for payment. When we tell the billing department that we have a matter pending, they say they can't help us. I called customer service today and was given a run around. So all you people thinking of employing Dr. Green's Services, beware! Try to record everything they say on the phone and get as much in writing as possible. Ask them on what dates they will come for the first visit. They bill for services they have never provided!