Troy Drysdale in Lower sackville

I chose this company for my move from Quebec to Nova Scotia because I saw good reviews on this site and other locations back when I was checking it out. I wish more people like Allison below had spoken up so I would have avoided them. Lets start at the beginning. The office staff are very nice, but kept getting our names and information wrong. Should have taken this as a sign of bad times to come. They also didn't send anyone to do an estimation, if they had, they would have realized my 3 bedroom place had been toned down to a 2 bedroom place, and might have been more intelligent about how they dealt with things. Our pick up occurred at 8:30-11:30 at NIGHT. The estimate was done on the spot, by some guy who was half-awake. The pick up movers were professional enough, but they were being dodgy about things. There was no weigh scale from before our pickup. The process went quick enough, but slowed down when one of the guys simply just had to sleep from exhaustion. Now come the hidden fee's they won't tell you about. Expect them to toss on 300-600$ onto your move because you didn't wrap things properly, or because they have to extra wrap/box some stuff. If you want to avoid this, make sure everything is wrapped and bagged properly, that your own TV's have protective blankets over them, etc etc etc. Also, label your own stuff, they'll use adhesive tape which will be a pain to get off during unpacking. Regardless, these are hidden fee's, because they weren't upfront about them even possibly happening. Next, during pick up, photo-graph your stuff. If they say it's "damaged" in any way (like a minor scratch or even some wear/tear), PHOTOGRAPH IT. MY fear with what happened next is they'll claim these massive gouges to my stuff was my own doing at pick up. No person in their right mind would pay to move those damaged things when they can just go to an Eco-center (Quebec) and drop it off for free! Going back to the office, whomever was responsible for doing the scaling was out sick - so they attached some 3 1/2 (7000lbs) ton scale to my 2 bedroom load that probably weighs closer to 5000lbs (2 1/2 tons). Also, they fail to invoice me in time, so my stuff doesn't get shipped out to me that week. Now I'm waiting a whole extra week for my stuff to arrive! Hurrah! When I get my invoice, I know immediately the scale is wrong, because this isn't my first city to city move. They try to assure me value is correct, and take over a day to find my weight scale before/after to send it to me for verification. The scales I get would have had to make the truck travel through time for them to be possible. Dated the next morning at 7am is when my scale happened in Toronto, from Quebec City. It would be impossible for those guys to pull that trip and get my stuff unloaded/loaded for a scale 7 hours after they left my place. In case you didn't google map it, it's a 9 hour drive minimum. Finally, the staff there had to admit some error, and offered to rescale my goods once they loaded it to a truck, and re-invoice me. Well, the rescale came back lower, but was still pretty high (5900lbs instead of 7000lbs). Still felt like some fishy business was going on, because they again failed to send me any weigh scales showing the differences of before/after. I still haven't gotten any scales receipts backing up my weights. At this point, I'm now 2 weeks out since they've picked up my stuff, and waited 2 weeks 1 day for my delivery to finally happen. The nitemare gets worse. I pay to have my stuff start coming off the truck, because that's how the system works. They hold your stuff ransom. It's damaged, it's scratched up, it's gouged down sides, some pieces are completely destroyed. Fragile boxes are flipped upside down, and underneath heavier items. My washer/dryer are stacked on top of each other hap-hazard, and suffered damage. They are unloading stuff from the truck that isn't mine, because it would appear someone else's stuff is mixed in with mine. So great! My instincts about the weigh scales being wrong are probably on the money again. They've got random items mixed in there to increase the weight. Fortunately I got some pictures of it, but that's just wrong to do. There's no Ikea down here, so we picked up some new stuff before the move to bring it down - most of it is damaged, scratched, gouged up and looks like garbage now. My wife was outside checking off the inventory, and was at points crying because of the damage to our stuff. I am now doing double duty of directing a trio of movers who only have a rudimentary understanding of English (not sure what language they even spoke) who were not professional at all. It smelled as if they had been drinking prior to the job. My second job was going around and taking pictures of the damage being caused to both my house and my stuff. I then had to play mediator because the driver of the truck was getting rude with my wife who was crying about the damage. The movers get progressively more sloppy - a short list of the stupid things they did: - put my winter tires in my basement rec-room instead of the outside shed, it doesn't even make sense. - wouldn't/couldn't put my bed upstairs into the master bedroom, leaving me to relocate them - scratched my walls, scuffed my walls, and broke light fixtures in the house - delivered my washer and dryer into the wrong room, leaving it for me to relocate them - delivered the majority of our 30-40 boxes to the wrong rooms - pieces of bed were scattered across all the bedrooms, leaving us with a nightmare jigsaw puzzle in their wake to find everything - left things completely taped up and wrapped up in protective plastics instead of clearing it out. - extremely rude to my wife, who was admittedly, crying and emotional about the damage to our stuff. Still, you don't get rude with a woman who's crying about her stuff being broken. So at the end of the day, I over-paid for the weight of my goods, the majority of them broken, several boxes just destroyed, I have to check EVERYTHING for breaks now, photographing, filling in claim reports and I suspect I'll get more run-around from their super friendly staff in the office. For a moving company, I'll take extremely rude staff as long as they do their jobs correctly and not totally screw up their moves. I see a lot of flagged reviews down here that are hidden, probably mostly bad experiences. This isn't my first time using professional movers, but this would be the first move I ever have had one that went so disastrously. At the moment, I have to still go through the claims process. They've got some bad movers working for them right now, and they'll have a chance to address my damages and compensate me appropriately. Maybe they won’t, and so this review will stay here as a warning. At the moment, I would say - avoid this company, pay a little more and go with a more reputable name!! -Troy