We love the new countertops. The installation was really well done and staff were at our home when they said they would be. However, some critical items were done differently than we requested (without our knowledge or approval) and we wanted the work redone to our original specifications. We dealt with the owner who did a lot of yelling at me...we were told to "live with it" and what we originally ordered would look ugly. We felt we wouldn't get replacements done so indicated we wanted our money refunded for the items that were done wrong. We got a very small settlement and a lashing from The owner that if that wasn't good enough, we could hire a 3rd party negotiator. Anyone considering hiring this company should keep in mind: 1. Document EVERY last detail of your order and have it signed off by someone in charge (the order form is pretty skimpy on details) 2. Be at home during templating and installation (we were) with your order document in hand. 3. Don't let any installation start until you have checked over EVERY detail of the product (including accessories) against your original order. It's a really, really unfortunate because we love the product and we really liked all the staff - they were friendly, helpful and easy to get along with except the owner who does not recognize that it's a customers right to get what they ordered and paid for. I would definately not use this company again until it changed ownership.
- Approximate cost of services:
- $0.00