Paul S in Toronto

We moved into an older home built in the late 80's. The living room floor was in rough shape and badly sun-damaged. Additionally, there were rooms with carpet that we wanted to change to hardwood. We only had a few days between receiving the keys to the new house and the closing of the old house so the timing was critical. It was a lot of work and we had one day to do it. Rafal was able to schedule separate teams to work simultaneously in different parts of the house. The refinished hardwood looks great and the guys didn't leave until we were totally happy.

Very easy to make the appointment over email. A two-man crew arrived on time and were totally professional. They walked through the area I needed cleaned, identified any stains and explained what they'd do and how long it would take. It was a small job (basement of a bungalow) so they were in/out in about an hour. The few small stains that they identified when they arrived had been removed.

Contacted Andrew after seeing positive reviews on Homestars. My front lawn had been taken over with Quack Grass and Creeping Charlie, my back lawn had been over run with purple flowers. I hired Stonehouse to tear out all the front/back lawns, replace backyard flowerbeds, lay down river rock and install an irrigation system. Andrew was friendly during the consultation and his crew worked really hard during the job. Then it fell apart. I had a new driveway laid down and had asked for the bin to be put on the street, Andrew put it on the driveway and it missed the plywood, tearing up my brand...new...driveway. The lawn and irrigation system went in well but the black eyed susans I'd asked for arrived wilted and dead while the shrubs completely died soon after. I spent two months e-mailing Andrew asking for the dead plants to be replaced but he was clearly onto other jobs and didn't want to come back. I've had to bring the driveway company back to repave half the driveway and find a new landscaper to finish the job. In fairness to Andrew I deducted most of the driveway repair and the cost of the new plants from what I had held back on the job. Now in the spring the purple flowers have come back in the backyard!!!! I treated Andrew and his crew with total respect and paid a large part of the job in cash. I understand that it makes more financial sense to move your crew to the next big job rather than tie up a guy and a truck to finish the last one right but it is terrible business. I can see from other recent reviews that I'm not alone in receiving this treatment. This was an expensive job, I can't believe it ended this way.

Called Mr. Roof Repair after seeing their high rating on Homestars. I had a leaky skylight and opted to replace it when the installer showed me the photos of the cracks in the old one. Excellent email communication with the company to arrange the installation of the new skylight. Never had to call and nag them to finish the job, that was so refreshing. Installer arrived on time, completed the job on time, put down a tarp while he was working and left the area spotless when he was done. Skylight looks great and they e-mailed out a comprehensive set of photos detailing the damage, the work they did including ice/water protection and the final results. Great work. Would recommend to anyone.