Customer is always right? in Toronto

First of all I have to say this experience cost me a lot of money. Not only did the repairman from Service4appliances break a part on the machine but the water leaked from the second floor down to the first floor where there is significant water damage now. The technician guaranteed that I would not have to pay for the repair. We had to wait over a month and could not use the machine at all during that period. Everytime I phoned, the office staff got ruder and ruder. One admitted that she had told me a untrue story about when the part was arriving just to keep me from calling. Finally when the repair was completed , the technician harrassed us for payment and was extrememly rude and refused to leave. I phoned the office to speak to management and was told that they were not in. I requested their voice mailbox and was told that the manager did not have voice mail. I asked to leave a message and they told me it was best to keep calling back. My advice is to stay as far away from this company as you can. I would imagine the only good reviews they received on this website were from relatives or ones they wrote themselves!