MIKE AND KEN were excellent, friendly and helpful. Even the ladies on the phone were some of the most polite I ever dealt with. It cost a lot, I wont deny it, but I understood everything before agreeing to it. This company will be the first I call from here on in. They even gave me a small gift for my daughter.
bathroom Remodel and new windows
I used P&P renovations for our basement when we refinished it, a few years ago and they were excellent- I then gave their name and number to no less than 4 other friends looking for reno's. We invited them back and just finished a reno with them now, with new windows and a new bathroom. They were on time and pretty close to budget- we have an older home and there were some issues that we didnt know about. The bathroom came out beautifully as did the windows, and Raphael and Ernesto our workers were very polite and helpful. My only issue is that a wall that had to be rebuilt wasnt sanded after it was mudded and where this not a part of the original contract I knew I would have to repaint it myself. i was ok with that but would have appreciated not having to do the sanding myself. Raphael came back to help us with our fan and was clear he wanted us to be happy...I appreciated this a great deal. Our wall socket cover was not screwed in all the way and it is kind of behind the mirror so i am not able to get in there and screw it in, it keeps falling off, and I have to keep setting it back in place, these were the only issues i had which is why i did not give it a perfect 10, but am still satisfied overall.
Hi Amie: As always we appreciate your feedback, many thanks!!; and we really sorry to hear about those minor issues; honestly, you should have told us on our final walk-through when we reviewed all works done to ensure that the terms of our Agreement were fulfilled and also your complete satisfaction, there is no way we know about something you are not 100% happy with if you do not tell us, our goal is happy and satisfied customers and we do our best to achieve it but we need an open communication. We did in your home a big reno with so many surprises and unexpected issues because of the age of your home and we dealt with those big issues very well so it is frustrating and sad for us after having completed such nice windows and bathroom renos to hear you were not completely happy because of minor issues which we could have solved so easy if we had known, so please next time just tell us, we are here to help!!! All the best, Natanael, Raphael, Ernesto and the rest of our team.
Nataniel and team stayed on budget and on track. Their estimate was the most thorough I recieved and even when changes needed to be made, budget was intact. His whole team was exceptionally professional but special mention to Yovani who was here through the whole process, and who's friendly demeanor never made us feel like we had a stranger in the house. His pride in his work, and his solid advice made us sure we had picked a winning team. The basement is incredible and started as a barely workable just dug out concrete space. We will recommend them to anyone and will be re hiring them for our future renovations....job well done!
Hi Amie: Thank you very much for your comments, it was a pleasure to work for you, our team really spent good time working in your house and we thank you for that, enjoy your basement!!!!, all the best and see you then on the next reno project, Natanael and his crew
