Your Home Electricians

Swatt is a professional and efficient company who were a pleasure to deal with. Patty answered the phone promptly, was courteous, knowledgeable and genuinely cared about helping me solve the wildlife issue. She set up a time to have the inspection done and the crew showed up in a professionally wrapped vehicle, on time as promised. They were even courteous enough call when they were on their way. Johnny and Brian were pleasant, knowledgeable and were not hesitant to get up into the attic and onto the roof to inspect. They took their time and were thorough checking even the smallest cavities to look for any intrusions It was a pleasure to deal with such a great company.

I had hired a portable steam carpet cleaning company to come to my home and clean my mother's carpets. The steam cleaner steamed the carpets but then a horrible odour developed once the rugs began to dry and it became unbearable. Clearly he was incompetent and the money that he charged for his services was wasted. A friend recommended Babayan's to get the carpets properly cleaned because they used them and were always happy with the results. The location was convenient and there was parking available. Once inside, I was greeted by a couple of nice customer service agents and was promptly directed to Theo, the owner of the company. He had the carpets unloaded out of my car for me and brought into the large cleaning facility where they could be opened up and looked at. He was knowledgeable and recommended a cleaning process that would eliminate the odours and quoted a very reasonable price. I could see the carpet cleaning equipment in the warehouse and realized that cleaning carpets by steam cleaning at home, paled in comparison to the cleaning job that these huge washing machines were capable of doing. When I got my carpets back a few days later, they were spotless, smelt nice and looked like new. I have since cleaned eight of my carpets and recommended them to family and friends. I will remain a loyal client. Thank you Theo, and everyone at Babayan’s. Thank you Babayans

-What a mistake! Hired them and signed a contract for by-weekly cleaning. They insisted on an initial, detailed, cleanings of the kitchens and bathrooms for and additional cost. Four people showed up and stayed for about an hour and a half. The company manager who was one of the crew members working on site, reassured me that he would double check the cleaning before they left and that I would have a very clean house as promised. I was only home for a few minutes while they were in my home so, based on his (the company manager’s) and (The Company Owner) Kim's word, I paid them in full for the “detailed” clean! When I came home, this is some of what I found: 1. I smelt dirty feet instead of a fresh smelling cleaned house. 2. I noticed the dirty light blue hand mop left in my hallway. 3. My kitchen sink didn’t shine 4. The toaster and it still had crumbs on it and was never wiped down. 5. The faucets and noticed they still had marks on them and hadn’t been wiped down so I took a picture of them. 6. I also took a picture of the stove with marks on it from not being cleaned properly. 7. Bare foot marks were left on my hardwood floors by the dining room door from people walking on wet floors. 8. The bathroom and noticed it didn’t smell fresh either 9. Upon further investigation, I noticed the toilet hadn’t been cleaned properly and proceeded to take a picture to send to Kim. 10. The bathtub didn’t look clean in fact the hand nozzle on the shower and the hose attached to it wasn’t shining an in fact was still gungy. 11. Under the soap ledge and noticed there were hairs still there and much soap scum which could only mean one thing – it too wasn’t cleaned, so I took a picture 12. The glass shower door and took another picture of the dust that wasn’t cleaned. 13. The mat wasn’t vacuumed properly and still had much stuff on it. 14. The bedroom I looked at the bed that I had requested directly to the manager to be done properly, wasn’t done well. 15. The light fixture had much dust on it so I knew this was never touched by the company. – even after my conversation about dust with the manager 16. Then I looked under the bed and it was clean – so that was done properly 17. When I went into the basement I noticed the sink in the basement kitchen was shining so I knew you guys were capable of shining up a sink. 18. The mat in front of the sink had stuff all over it as if it wasn’t vacuumed. 19. I proceeded into the bathroom in the basement and ran my hand under the vanity on the floor and it quickly filled with stuff. The floors were not cleaned properly. When I sent this list to Kim, along with pictures, I asked for my money back. Her contractual obligations to me were not met. She agreed that they "dropped the ball" and offered to resend a crew to clean what was missed. I estimate the additional cleaning would take at lease another hour but by this point, my confidence was completely shattered since I was already reassured by her during her sales pitch and by her manager on site, that this, higher priced, detailed clean would be just that, a detailed clean. I was also grossed out of these people being in my home and in my opinion leaving it dirtier than when they started and I wasn’t able to leave work to go and supervise another crew to assure they were qualified and that my house would be done properly as promised initially. . I corresponded with Kim many time telling her that I am not interested in having another crew in and asking over and over again for my money back, but she refused. – I strongly suggest that anyone needing their house to be cleaned look somewhere else.

We accidently punctured a ½ inch water pipe and needed a repair. It was Saturday afternoon and after looking online, we called several plumbing companies only to find that most were not available and constantly reached a prompt to leave voicemail. When we finally did reach another company that was open for business, we were given ridiculous pricing for what they called “emergency” and/or “weekend” work. Finally we were able to find and call New Canadian Drain and Plumbing Ltd. Anna the company CSR was empathetic and handled the call professionally and efficiently. She did not mention an emergency or weekend rate, instead she reassured us that a qualified plumber would be on the job in a couple of hours able to fix the problem and would give us a fixed price once he assessed the work to be done. Mark showed up on time, was enthusiastic and was able to evaluate the situation quickly and provided us with a fair price for the job. He competently made the repair in a timely manner. A proper service company is built by professionally serving one client at a time. New Canadian Drain and Plumbing Ltd. provided expert service for a fair price. On Saturday, they demonstrated that they have a qualified, well trained staff that efficiently solves problems and genuinely cares about their clients. I recommend them highly to anyone who needs a plumber and a good plumbing company.

Your company was a pleasure to deal with. John Paul the customer service rep who answered the phone was professional and made the whole transaction pleasant and easy. Jeremy the drain technician was also very pleasant to deal with. He wore booties and represented his company well as a caring and trustworthy type of company that actually cares about their clients and their clients’ homes. He took his time to understand the problem and provide the right solution. He was skilled and efficient completing the repair in a clean and timely manner. I will defiantly recommend Drainworks to my friends and family and will use them exclusively for all of my future plumbing needs.