Be careful when buy from http://www.gtawater.com/
I would like to caution all Canadian residents who are looking for RO systems to protect their families by providing RO purified water.
I am an immigrant to Canada and since I felt that the water that I got at my apartment was not tasting good, I decided to buy an RO system. I had a feeling that the water was not safe to drink.
In my home country we had excellent RO systems from Eureka Forbes (http://www.eurekaforbes.com/) and Kent. I was hoping to get the same in Canada.
A quick search in Google will get you http://www.gtawater.com/ which shows a complete collection of water treatment and purification products.
This site talks a lot about how they provide the best certified products for water purification. All good information to convince you to buy stuff from their website. They even do a comparison saying that other companies don't sell products with the GOLD seal.
You will notice that when you look at their top end product it says that it has the GOLD seal. There is no mention of the company. So I am assuming that it is their own assembled cause they do not mention any reputable company anywhere. They keep saying it is from US. Who cares if it is from the US. Most products now days are sold out of China in countries like US and Canada. Sad to say that these products are [U]sometimes[/U] of very low quality.
DO NOT be fooled with the discounts and the sales. They are always showing a high price and then still sell at the same rate. They entice you to buy saying "Sales Ending <date>, BUY NOW!!"... This is all FAKE. Do not fall for these sales. They don't mean a thing. In fact the product that I got from them is of lower quality and that too for higher price than what I would have got if I bought the same from Eureka Forbes and Kent.
My Wife and I went ahead and bought an RO Counter top model and also ordered for replacement cartridges along with a TDS meter
http://www.gtawater.com/index.asp?pgid1=2&pid=19&lg=0 (This is supposed to be a 4 Stage RO with a 5 Litre water storage capacity)
http://www.gtawater.com/index.asp?pgid1=167&pgid2=&pid=2272&lg=0
Firstly they DID NOT send me a RO Counter Top. Instead they send me a cheaper basic water filter (NON RO) http://www.gtawater.com/index.asp?pgid1=167&pgid2=&pid=2272&lg=0 and then also send me incorrect cartridges. Even the TDS meter that I asked for which is the the higher end HM digital AP1 (http://www.tdsmeter.com/products/ap1.html) was not sent. They charged me for the AP1 but send me a cheaper basic TDS meter which does not have temperature compensation http://www.tdsmeter.com/products/zt2.html
When I contacted their support and asked them why the complete incorrect order they replied that I have to send them pics. I sent them pic. Then they apologize and say we dont know how a mistake like this can happen. Then they say, we don't have that TDS meter. We only have one which is this one and you can keep it. (I am thinking why should i pay higher and get an inferior product). I ask them to replace the RO products and cancel my TDS meter and refund the amount.
After 5 days I get the actual RO Counter Top that I ordered for. I thought to myself. At least they were nice enough to send it.
But Wait... I notice that the filters that they have sent for the RO are not the same as the ones that come originally installed. Over that the ones they have sent actually cost less when you order them separately on their own website.
The original replacement cartridges are
Omnipure K2505-JJ Sediment Water Filter - (Dirt and Sand Reduction)
Omnipure K2533-JJ GAC Inline Water Filter - (Chlorine Taste and odor reduction) (PRE)
Omnipure K2540-JJ Coconut Carbon Water Filters - (Chlorine Taste and Odor Reduction) (POST)
They Charge 79.97$ for the replacement. But send me (two K2533-JJ cartridges and one K2505-JJ cartidge). Total cost if ordered separately is 59.97$. So they are actually charging 20$ more by fooling us to pay 79.97$ on the page where the RO Model is selected.
Omnipure K2533-JJ,T33 GAC Acid Wash Carbon Inline - 19.99$
http://www.gtawater.com/index.asp?pgid1=68&pgid2=&pid=1266&lg=0
Omnipure K2533-JJ,T33 GAC Acid Wash Carbon Inline - 19.99$
http://www.gtawater.com/index.asp?pgid1=68&pgid2=&pid=1266&lg=0
Omnipure K2505-JJ, SED. INLINE - 19.99$
http://www.gtawater.com/index.asp?pgid1=68&pgid2=&pid=1470&lg=0
They never sent K2540-JJ which is the post carbon filter. Even though they sell it on their website. There is something really wrong here.
Omnipure K2540-JJ, T40 GAC Coconut Carbon Inline - 19.99$
http://www.gtawater.com/index.asp?pgid1=68&pgid2=&pid=1272&lg=0
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If a company tries to push inferior products and not even inform the customer pro-actively. They are unethical and trying to fool you.
If you refuse the complete order from GTA they will charge you a restocking fee and processing charges and shipping charges for something that is not at all your fault.
My advise to all future RO buyers. DO NOT buy from GTAwater without doing your own research. Can you risk your families health to the inferior products from an unethical company.
NOTE: All the prices and links that mentioned are as on 28th June 2012. I have screenshots to prove the prices if you see that they have been changed by GTAwater.
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Update:
Quick Update on my above post.
GTA water replaced the Incorrect products and also refunded the excess charged amount after I contacted them.
The refund was processed without any issues which is a good thing.
I would however like to state that the company constantly says that they will give similar products in place of what was ordered, incase they dont have what you have ordered for.
They will decide what you need and not ask you if you are ok with it.. If you have questions then you can come back to them to dispute the products and then they will do a replacement. This is the business model they follow.
They say they have 1000's of products and don't have any real time inventory tracking. So if you have ordered an item .. you may have ordered an item that is not stocked and they will give you a different product that they feel is similar. Sometimes and this has happened in my case they will pass of a product that is costing lesser than what you ordered.
the company has not made an effort till date to change the pricing of the filter bundle or also put a note that though all products are listed .. they do not have them in stock.
So I would suggest that you contact GTA water and check for availability of a product before ordering from them.
I hope this helps.
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