Peter & Judy, Hamilton

I could not pass an opportunity to discuss with you, the incredible example[s] of customer service and [professionalism] that have been part of every contact between my wife and I and your organization. From the outset I knew we were in the right place as no fewer than three sales associates approached us as we struggled through dozens and dozens of samples. “Matthew” explained that we could “sign out” samples – a marketing idea that I subsequently learned is common practice in the industry – and it only took three visits to make my wife happy! Documents were prepared, the work was scheduled and the tile setters – Dod and Renaud [spelling indeterminate] arrived with the necessary inventory and equipment These two characters could make a living on stage! The work proceeded at an excellent pace, but the laughter never stopped…..and the finished product is just plain superb! I asked that the installers take on a small job involving cementing soap dishes to two shower walls…a simple matter we thought, and arrangements were made to pick up dishes and a glue gun deemed necessary for the job. Your employee Greg Adams apparently travelled to his home to obtain a glue gun for the project! The dishes were installed and all seemed well until, moments later, the dishes clattered to the floor and disintegrated! [the glue used wasn’t hot enough and failed] Dod and his son arranged with Greg for new dishes, and Dod devised a method of installing “cookies” that connected the dishes to the walls, and returned on a Sunday, to install the dishes permanently! No amount of persuasion would permit the tile setters to accept anything but a handshake! Greg wrapped up the paperwork a day later and saw to it that the tile setters were fairly compensated for their exemplary service. Customer service “above and beyond”….and we thank you.