Used these guys as the Canadian port of origin shipper for my move to Europe. They gave a good enough impression of themselves and won my business. The first sign all was not well was when a subcontractor appeared to start the packing process. They literally shoved items into boxes and exceeded what had been estimated. The agent (Focus) never once checked in or appeared to make sure everything was going to plan. We were left with over 500cu Ft of items which could not be loaded onto the container...at midnight on the day the container is to be collected. It took three months and two shipments to get my belongings and then, only to find how things have been broken during the moving and items which have gone missing from the overage which was collected by the subcontractor and packed at the Focus warehouse. When the destination agent's crew delivered the grids, they could not believe how poorly items had been packed and the fact that labels did not correspond with the inventory list. For example, a broom was labelled as a chair! Suggest anyone looking to employ either of these companies really considers what they are getting themselves into. There is a reason they are cheaper than most of the reputable firms...I found this out the hard way.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello Jay,
We are regretful to read that you were not pleased with our services. We strive on multiple levels to provide the very best moving services and have many many positive testimonials available that reflect this.
As with any review, your comments are very subjective and leave out many influencing factors. However, we will not engage on this forum to refute but would rather invite and encourage any potential customers to contact our office if they have any questions or concerns regarding this review.
Perhaps in the future we will have the opportunity to work with you again; we would very much welcome the opportunity to do so.We wish you and your family the very best.
- Management, Focus Moving Services Inc.