Susan Sutherland in Edmonton

This whole situation was unfortunate, the person who owns the company does not do any of the work himself and is not trained in the intallation. He is the front man. I did not realize this at first....I found out later by accident. At first upon reciept of my first payment I was told a certain date it would be in....but I was wrong. After a strong discussion with them, they decided that they would do the right thing and get the product and intall it. Doug sent me warped doors.....I recieved a phone call when I was out of town and basically he insinuated that it was not his fault and they were fine, condensending, and he raised his voice to me. Doug sent out his repair person....they ordered them from the factory and I waited a few more weeks. They replaced them.....they did not fit. This went on for 2 more sets of doors, each time he was angry that we would not acceopt them. I told him he need to come out. He finally showed up and thank goodness his worker was at our home. I took the day off from work. He arrived at 945 am. He was again condesending and arragant. Doug treat me with no respect...I finally told him he would get out of my house...re absolutely refused and he brought his body into my space. I actually was a little afraid and I told him that I would call the police. He laughed...I dialed 911, he took me seriously and told his worker, "Pack up and get his sxxx out of the house". He then refused to leave...I told him to get out of my space and taped the whole conversation. Getting him to admit fault and aggresion on tape. He left...the worker finished up. He left..I told the worker that I had his boss on tape...I made acomplaint to the franchise office(not heard for them yet----2 weeks agao). Doug also made bad comments about his workers in front and on the phone with me, using bad language. He was direspectful of our home, making negative comments about our windows(all wood construction) (Looks like crap he said). I told him to look more at his mess...the trim that was crooked, warped and still had glue on it---also wrong color. Invasion of personal space and home. I believe he would not have been disrespectful if I was a man or if a man was in the house...I told him this...he laughed. To this day they are still not done....