I booked a house cleaning a week before the date and was very specific about the time. The night before, Samantha calls saying that she needed to change the time b/c they didn't finished cleaning a house that day and needed to go back in the morning. After explaining to her that I had already made arrangements for them to come and could not change the time, they did show up to clean at 9am as scheduled. The bathroom cleaning by her cleaner was good but they missed a few areas that required dusting. They charged $160 flat fee for 2.5 hours of work with 2 people and had agreed to return biweekly to clean for $75 for 3 hours. When the day arrived, nobody showed up. When I called, Samantha said that her computer crashed and she was planning to come the next day (with no discussion with me to see if this time change was ok; it was NOT). So if you are looking for reliable and thorough cleaners, this is NOT the place to get the service you are looking for. Reply: Samantha, thank you for your apology. I didn't get that before when I called to ask why you didn't show up. On the phone, you specifically said that you were already cleaning in Airdrie and that YOU would call me back when you are done there. So I said that I'll decide when you call whether or not we would go ahead with the cleaning that day. Of course, you didn't call, not even to apologize. A responsible person who is unfortunate enough to have her computer crash would have called her customers to check on the appointment time previously booked. I understood the flat rate. Yes, you did a walk through at the beginning |BUT we definitely did NOT do walk through at the end. You just said that if there's anything you missed, you could do it next time -- and YES, there were a few things missed. A good company shows respect to their customers in terms of being reliable and doing what they are paid to do. Being unreliable/ "no show" takes you out of the category of "good". After telling you that I was interested in long term biweekly cleaning plus interested in getting the carpets deep cleaned in the near future since that is also something your company does and still get poor service, I don't know how you can expect to last long in this business. And now that I've found this site, I wish I had looked at it before I even agreed to have you come over the first time. It would have saved me a lot of hassle.
- Approximate cost of services:
- $0.00
- Company Response
Beatriz - My mother-board on my computer went so I am currently running my schedule off my phone. I did get the dates mixed up and do apologies for that. When I spoke with you had said that you would return my phone call to let me know if you and your husband still would like to go with our services. I never heard back from you. The first time cleaning is a flat rate and I explained and did a walkthrough with you so you would understand why. I also did a walkthrough with you at the end on the job that way if there was anything missed we would touch it up while we were there. We are a good company and provide great cleaning and I wish you luck in finding a new cleaner.
Thank you,
Samantha S.