Mandana

My mother who recently passed away lived in an one-bedroom apt, with lots of expensive belongings such as furniture. In order to vacate this place, I made the mistake of hiring Cosmos Moving. I had asked for a quote needing 3 workers, but Sunny the owner kept saying 2 people would be enough. So today he sent 2 very young and totally inexperienced boys who didn't have a clue how to perform basic duties of a regular mover. This included standing around for minutes at a time (for each item) discussing what they thought they should do concerning wrapping and moving them. They used old & damaged blankets which (to any half-experienced person) was obvious to fail. Workers themselves weren't at fault, but it is obvious they're being used by the owner to trick customers into longer hours. 7 hours and $600 later, and I now have to hire yet another company to finish what should not have taken more than 4 hours. I also found out the workers had decided to go to Tim Horton's, while driving our belongings, taking their sweet old time, which was more than an hour. Sunny's response to a call complaining about the situation was: "I told the guys what to do so they should know" versus sending the professional movers I had been promised. Efficiency, customer service and value for the money at this company collectively can't be more than a big 0. Don't be fooled by their gimmicks, and profile photos! You will be given extremely poor service as the company will abuse your trust to make more money.