eagle

If I could give a - star rating that's what this company would get. This is the WORST COMPANY I have EVER dealt with. The customer service is NON EXISTENT. Had windows installed in mid July after being told would be early July, which is no big deal only they said they were going to be here a certain day to install, so took day off work and NO SHOW didn't call or anything. I then called to find out what had happened and said it was rescheduled for 10 days from then. Finally got windows installed and couple wks later had a concern on the locking mech of the living rm window EXTREMELY hard to latch to the point they WILL BREAK if left like that and also top of windows do not crank in all the way can see light out through them. Long story short in the last 2 1/2 mths have called 5-6 times and still nothing. They can't seem to find out if it's Calgary or Edmonton's service area and it's always some one will call with a date and time in a couple of days which NO ONE EVER CALLS. I have even talked with there service guy "Serge" directly with the same results. I need to replace a patio door and a few other windows but this company will NOT BE GETTING MY BUSINESS OR ANYONE I CAN TELL MY STORY TO. IF you value customer service DO NOT GO WITH THIS COMPANY, you will just get the run around. Windows are to much of a investment to not have a company with quality customer service.