Private User

I am renting a hot water heater from this company. I had no choice as the builder set it up before I moved in. This morning my downstairs neighbour contacted me to advise that water was leaking from my apartment to hers causing significant damage. I contacted them at 10am and I was told that I was a priority as water was still leaking. They let me know a technician would contact me shortly to make arrangements. I contacted back at 12, 2, 3 and 5. Each time getting more frustrated. I was finally told that the technician would be here between 8 and 10. I called at 9:45 and was assured he would be here but was maybe stuck in traffic. It is now 10:20 pm and I have wasted an entire day, took a vacation day from work, missed an overnight getaway, and still no technician. When I asked to speak to a manager I was told no, that they understand and they are sorry for the inconvenience. The water continues to leak and do further damage to my neighbour. We are both furious!

I reached out to this company as I had another contractor that failed to show on Two separate occasions. The room was prepped and it was difficult living with a room that was fully packed and emptied. Al promptly came and provided a quote. His quote was slightly higher than the previous contractor that never showed however he was able to accommodate me on a weekend to reduce my wait time. He arrived on time and was professional and pleasant. He got right to work and worked steadily without a break to get the job done as quickly as possible. He did a few extras and everything was completed, finished, and tidied. I would and plan to hire Al and his team again in future. Thanks Al!