Mahnaz in Thunder bay

Pickup men and driver: polite and on time People who are working in the office in Vancouver: irresponsible, careless and rude management, supervision, and organization: Terrible Customer service to solve the problem: Very rude and useless , they don't know anything about customer service, they didn't even apologize for their mistake and the troubles that they made us. our stuff condition: our dining table and sofa were damaged ( I haven't opened the boxes yet) My case: We wanted to send our stuff from Vancouver to Thunder Bay and they were supposed to store them for 6 weeks before delivery. They took everything on May 7th from Vancouver and we expected to have them on June 17 in Thunder Bay. We have a plan to move from our small rented apartment to our new place in june 15, so having our funiture on June 17 was our ideal plan. But On Saturday afternoon, May 26, we received a phone call from the driver saying he is on the way to Thunder Bay and is going to deliver our stuff on Sunday. May 27. We were shocked , it was three weeks ahead of our contract and we were not ready. We called customer service several times and they told us that we are wasting their time we have two options, accept the discount (13%, no HST) and let the driver unload them, or they are returning back our furniture to vancouver and charge us 3000 dollars. They were very rude and even didn't apologize for their mistake. He told me in a very rude manner," go find a storage in your city and put your stuff over there for three weeks, then for the moving; rent a truck and take them to your new place, I am giving you discount for that". When I asked him about his name , he said I can't tell you my personal information...he said "you can call me Steve ( he had introduced himself before as Alex)". Any way, they made us a situation that we couldn't make any changes to thier decision. Finally, the driver arrived in our place on sunday night at 10:30 and unloaded everything till 12:00 mid night. The driver is not guilty and he didn't know anything about six weeks storage. In general, Terrible company, terrible experience. I HIGHLY RECOMMENED (DOUBLE EMPHASIS)< DO NOT > DO NOT USE THIER SERVICE, LOOK FOR PROFESSIONAL COMPANY. I give 8 score to pickup and delivery drivers and 0 score to the system and my final score for whole service would be 2.