RW from Burnaby

I am writing this review 1-day after our window installation, and wanted to share the wonderful experience we had with the team at A1. Like many homeowners, when we were researching into renovation windows, it was difficult to choose, as there is no shortage of window companies to choose from! We were referred to A1 by our contractor, and spoke with Robert from the sales team. Robert did a thorough walkthrough of the company and products, but also focused heavily on the service-side of the A1 experience. He did a full walkthrough of our house and was not only professional all the way through, but also recommended changes to the new window setups to improve our overall experience in the home. This included swapping out the frosted glass material in our washroom windows from what was present in our current windows in order to increase light, and also the change of orientation for the kitchen window slider to increase airflow while blinds are down. After signing with A1, post-follow up service from Su was exceptional. This lady wonderful, and she is ON IT! Extremely professional and responsive in locking down our install date and accommodating our schedule. Our only issue we experienced along the way was with the rep that came to do the final/thorough measurements of each window. He wasn't the most polite or articulate of the team, but I reached out to Robert to ensure that all nuances of our house were properly documented. Robert was quick to call me back and reassure me that everything would be ok. On the day of the install, the crew consisted of Mani, Ranjit and Mandeep. These guys work HARD. Mani and his crew were originally given 2 days to complete the job, but because he realized that we had a toddler in the family, he pushed his crew to finish in one day to minimize disruption to our household. They also ended up installing drip caps to all windows for maximum protection. During the removal of the windows, the team accidentally knicked a window frame and left black residue on another. We fully expected some wear and tear to happen during the install process, but what surprised us was how Mani handled the situation. He was sincerely apologetic for damaging the walls, and asked if we had a can of paint available. At the end of the day, he and his team touched up the walls, leaving everything good as new. On our final walk through, Mani assured us of known issues like the shrinking of caulking, and reassured us that if any of this happened, simply call them and they will come back to do touch-ups. Overall, a really great experience with the team at A1 and would definitely recommend these guys to anyone looking for renovation windows in their home.