Cathy

I moved in my newly built home June in year 2019 and going through 30day and 1year worranty process. It is an absolute nightmare. The builder is unbelievably irresponsible for their work. I found water leaks in my cold room and one side of my basement wall (finished). All five of my basement windows are warped and crooked. The tracks of the window are chipped. These are all upgraded windows that I paid extra. The builder refused to repair water leak and told me to dry them whenever it rains. The builder also told me that as long as window can be operatable, they will not replace them. They will only clean and put silicon on the chipped area. The builder advised me that Trion conciliation inspecion will be only 15min water test and open/close windows, and these will not help my claim. Please check my photos and do not make same mistake as I did.