An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Your technician, Matt, showed up this afternoon while I was cutting grass. I was in the backyard, edging with the push mower before I got on the rider. Matt came around the house with the big hose in tow and I stopped what I was doing to speak to him. The first words out of his mouth were "Im sorry sir". I (not knowing what spraying he was doing) said that I could get my rider out and be donw the lawn in 15-20 mins and asked him if had any more calls in the area to do. He said that he did have one nearby but then apologized again saying that the treatment he was doing would be affected if I mowed the lawn after he was finished. I agreed with his opinion and decided to stop cutting lawn until after the weekend. After all, I hired your company to kill weeds and Im sure you will be successful. Before I could go back and get my lawn mower to put it away, Matt apologized again. That is CUSTOMER SERVICE. What a great employee you have. I hope that all of your employees are as courteous as Matt and I look forward to seeing him again.
- Approximate cost of services:
- $250.00
- Company Response
Thank you for your feedback Pete. Weed Man