Celio Oliveira

So let’s see what happened here. I hired their services that I agreed to pay the amount of $1,000 + taxes that I agreed to pay 10% but you guys charged me more than this (check attached invoice with description breakdown). Not a big deal anyway, so the pending amount as $980.00 upon delivery, surprisingly I got a second invoice JUST BEFORE DELIVERY with values that I did not agree with ($1,548.10) and I only paid because otherwise, I would not have my furniture. This company was holding my stuff in their rented truck from U-haul. I would like to express my astonishment the total lack of professionalism and honesty from your company and employees and I will tell you my reason for this allegation: 1. The truck arrived in the office at 10:30 am (I saw on their timesheets) when they were supposed to be at my place at least 15 min in advance counting on traffic and other unpredicted events. The driver only arrived at my place downtown Toronto at 11:40 am (40 minutes delay); 2. I was following the truck the whole time. We left Toronto at 12:30 pm and we made FOUR STOPS!!! 1. Stopped at your employee's house and he got a change of clothes, 2. Stopped for gas (the truck should have arrived at my place full already), 3. They wanted to stop for food, 4. They stopped again for gas (really? I could not believe they did not put enough gas for the whole trip), 3. The driver was driving at 80 km/h 90 km/h in most of the trajectory. 4. I was supposed to get the apartment keys at 5 pm in Ottawa (The plan was to leave Toronto at 12 pm if your driver was not late). By the time we arrived in Ottawa at 8:30 pm (8 hours driving a 440km, I did not believe in what was happening to me!), there was nobody in the rental office so I did not get my apartment keys, 5. We unload my furniture in the hallway and my things slept there, outside of my apartment the whole night, unprotected. 6. I needed to sleep in a hotel and the expenses of course were paid by me, your company did not even offer help in minimizing the sorrow that was caused by them. So I asked to at least refund the amount I paid and charge only the agreed amount of $980,00 and telling them that I would not leave a bad review about their services!!! They completely ignored my emails and when I called and finally got to talk to Paul, he was shouting at the phone and never let me talk. He said the amount was right and his employees worked overtime and I do not remember what else he accused me of. I gave up and hang up. Bad, bad, very bad service in general and also communication.