I renovated my kitchen and I bought the range and fridge from Canadian Appliance Source. I waited more than three months to receive my order due to a COVID. The Frigidaire range has a bent leg and I was hoping to have it repaired without delay, but neither the sales person Derek nor the Returns Department tried to solve my problem. Basically the told me “ it is your problem” we have nothing to do with it. If CAS was a responsible company, they would automatically check the product before departing their warehouse, but they don't check, the range was damaged before it was delivered to me because I was present all the time while it was unloaded and brought to my apt. For the small savings It is NOT worth to purchase anything with them. I do not recommend this store. The customer doesn’t mean much to them. A month has gone and I am waiting to receive the leg, in the mean time my range is sitting in the middle of the kitchen.
- Approximate cost of services:
- $3,200.00
- Company Response
Thank you for taking the time to share your experience. We regret to hear that your appliance has a defect.
Please understand that CAS delivers approximately 1600 appliances daily to our customers, either through delivery or by customer pickup. When an order is delivered, the appliances are unpackaged when the delivery team reaches their destination. In a very small percentage of orders, there can be concealed damage that is not noticed until the product is unpackaged.
We do apologize for the inconvenience this has caused, please may you email casreviews@canadianappliancesource.ca with your order number so we can look further into this issue.Kind regards
CAS
