Reviews

0/10

Sales process and installation was straightforward. Was well informed of the units being installed and their capabilities, very thorough explanation of appliances. Some difficulty regarding integration of my existing thermostat and it’s related warranty coverage that was ultimately sorted out, albeit not without difficulty. Update: A charge appeared on my credit card for the thermostat that I was assured I would not be charged for, so I’ve updated the score appropriately for the dishonesty and frustration this experience has resulted in.

Approximate cost of services:
$15,000.00
0 of 1 people found this review helpful.
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Company Response

Hello Devin
Thank you for taking the time to give us a review.
It is unfortunate that there was a miscommunication regarding the installation of a new WiFi thermostat as your old thermostat had problems.
Originally we did bill you for it as it was not part of the original install.
However, as you know we did issue you a credit of $326.57 and put it as a misunderstanding between our team members and yourself.
It would be appreciated if your review stating we were dishonest to be adjusted as it was a miscommunication, not outright dishonesty.
Thank you for your consideration.

10/10

Fast and knowledgeable, took the time to explain the work that was done and I left much more knowledgeable regarding my roof and how vents and flashings are installed. Frank called when he arrived, and let me know the cost and process for a hassle-free experience.

Approximate cost of services:
$480.00
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Company Response

Hi Devin, thank you for the review. We believe that education on the various components of the roof is an essential part of the customer experience. We are glad that your experience with DeLuca was knowledgeable and hassle free.