JoeyD27

Called Limcan to help with a leaky supply line to our water heater. Return caller from company was prompt and courteous. I told the company rep that I had a leaky supply line. Service call was scheduled for later that same day. Service tech “Jake” arrived as scheduled and advised that a “diagnosis fee” ($139.95) would be charged on top of cost of repair. I reiterated that I knew what the issue was. I authorized the work to be done and contacted Limcan and asked that the “diagnosis fee” be waived. The fee was cut in half for a total repair bill of $360 for less than an hour’s work. I would have given a higher overall score, had the diagnosis fee been waived.