Beth in Toronto

We moved into our house 8 years ago and replaced the washer/dryer 6 years ago. Our clothes have always been dry after a cycle and we've always had lint on the walls behind our stackable washer and dryer (in a tight space in the basement) so I didn't think anything was wrong with our dyer until I just happened to notice that air was not coming out of our outside vent one day. I had no idea how much of a fire hazard a blocked vent potentially could be until I started researching on the internet. In my online search to find a solution, I called a duct cleaning company but soon realized that they would only blow or suck out the vent and they wouldn't really properly assess or "clean" my dryer vent. I felt like if I wanted it done right (and once) that I should call in someone who was specifically skilled with dryers. Tyler responded within hours and the appointment was booked for the next day. Tyler was on time, incredibly knowledgeable and put me at ease reassuring me that he could clean my vent and access the tight space in the laundry room as well as the exterior vent under our deck (not a pretty job). Once he started his investigation, our problem turned out to be worse than expected in that our existing tubes had corroded and Tyler advised that they would need to be replaced - something that he could do as well. Everything was done onsite the same day and I could not be happier with the service and the results. The force of air that now comes out of our vent is incredible, our laundry room is lint free and most important, I feel like we took the right steps to ensure we are safe. After seeing the crap and the blockage that I had in my dryer, I have told my friends and family to proactively get their dryer vents cleaned - even if they think they don't have a problem.