Ali F in Calgary

I have had the worst experience with Excel Homes and will never recommend this poorly managed company to anyone! Their poor workmanship is unimaginable and a nightmare to live with, they have provided terrible and unacceptable customer service experience as every person I have dealt with in this organization somehow managed to ignore me and my concerns! The worst of it all is when they come to fix a deficiency they will simply damage other components and can not even fix the initial issue! Very frustrating process, given that this is the biggest investment of my life! They have made the process of owning a new home nothing but stressful combined with lots of uncertainty and anxiety. I will be providing public reviews on multiple websites including the better business bureau later on as I feel if I do now they will start to treat me differently and as the result ignore all of my concerns all together! Within a few hours of possession I found more than 30 different deficiencies and defects, and that does not include the paint touch up that is required through various spots all over the house! The whole house needs to get repainted because so far I have found at least 50 different spot on the walls that requires touch up or has thin paint! I noticed some of the exterior issues 2 weeks prior to possession date so accordingly I sent an email to the construction manager and the sales manager but they both ignored my email and none of the deficiencies were fixed prior to taking possession! The quality control representative who did my possession date presentation did not even do a walkthrough with me to give me the opportunity to inspect the home and find those deficiencies with him! When I asked him if we should do the walkthrough, he simply said "it is not required!" On the possession date they presented me with a dirty house full of stains, residue and dust! I asked them multiple times to clean it but they just kept making empty promises and it was never cleaned in the end! I called the customer experience manager on June 26 and addressed my concerns to her via voicemail but she just ignored my message as well! I took possession of this home on June 22 and up to today's date(July 30) no deficiencies have been fixed and I still have not been able to move in! They have now attempted to fix some of the exterior defects but not only they did not fix those issues but have damaged other components! I am very frustrated and feel like I have thrown away my hard earned money building with Excel on my first home! I have been beyond stressed and frustrated throughout this process, at the same time I have been carrying a sense of uncertainty to what will happen with my new built home which has many different defects and deficiencies as Excel has not been accommodating at all! They have very, very, I insist very poor workmanship! No sense of customer service and are keen on making empty promises and excuses for their wrongdoings! Avoid building with Excel homes at all costs!