water heater & valve replacement
I pay for a repair coverage plan with Direct Energy, however it seems that not everything is covered. After 6 house calls I still had to pay $350 to complete the repairs. The scope of what the repair technicians are allowed to do is limited. If they were allowed to do a complete repair it would save not only his time but the homeowners as well and be less expensive.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Allow the technicians to do a complete repair not just a part of it which requires several technicians in order to complete the job.
- Any advice to offer fellow homeowners facing a similar project?
- Read your contract thoroughly before signing up so that you know exactly what it covers, then gauge whether it is worth the expense or not.
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