Hired the company based on their promise of best price and strong customer service. The windows were a week late. During install, the workers damaged my walls and while putting on the trim in my 5 year olds room, put a nail through the window casing and left it. After they left, we did a full inspection and noticed the problems listed as well as scratched paint and screens that didnt fit. We called them back and after waiting a week, they finally fixed these problems, although the new screens STILL dont fit and they refused to fix the damaged walls.
A week later my trim started to brown and rot. There was water coming in through the window. I called to let them know and they said it was an old roof leak and their windows and install were fine (we had lived in the house for two years and it never leaked). After weeks of arguing, they sent a guy to re caulk the outside. Didnt help! A YEAR later and only because their new waranty agent had previously worked with my wife, they came and fixed the problem.