Call at least twice a week after ordering
The installation team did a great job, but it was a looong journey to get there! I ordered a window and a door and asked them to be ready by end of September. The sales rep said they will come in 2 week to do the measurements. It took them 6 weeks and ~10-15 follow ups. Everytime that I called they came up with a new excuse (it had an issue, the CRM notes are deleted for 2 weeks, the scheduling guy is out this week, ...) The same story for installation. Another 10 calls to schedule. They called the day before and cancelled. For the second appointment they came but they didn't have the window! Apparently they didn't have a truck to deliver the window! The third time worked and they finally installed the window.
- Approximate cost of services:
- $8,000.00
- Company Response
Amit,
Thank you for choosing EcoTech Windows & Doors. It's definitely not necessary to call us to follow up. We stand behind all the work we do when we do it in a timely manner. Getting windows installed takes anywhere from 6 to 12 weeks depending on what you've ordered. Unfortunately, your window was larger than usual and required a larger truck for delivery. We managed to get a U-Haul and have it delivered all in a timely manner. We are more than happy to compensate you for any minor delays. We asked that you adjust your review to reflect the quality of workmanship and the beautiful installation that we brought to your home. We stand behind all the work that we do. But we definitely don't feel that. We deserved a four out of 10.
Thank you for your business.
The EcoTech Windows & Doors team