William in Toronto

Wow, what can I say. Timelines mean nothing... "1-2 weeks" for a measure becomes "3-5" and, once that's done "Oh we need to send a person to do the actual measure after the initial measure." Why not try this: have the measure person who gives you a price DO THE ACTUAL MEASURE! Then four weeks later after the 'actual' measure: "Oh you didn't say anything about grills in your double hung window, that'll delay things AND cost more." (even though it's on the measure form) ~14 weeks after calling to set up a measure, windows are almost ready, install is booked. Install date arrives "Oh it's going to rain we have to cancel your install and book for another day because we don't want to 'damage your floors'l "Oh it's ok they're just plywood right now" "No sorry we don't feel comfortable doing the install" Ok then don't 'obfuscate' the reason why. Install is now booked another week out. If it doesn't happen then, I don't get new windows until after Christmas and that part of my home won't be ready for occupancy until February now as quite a few bits of work depend on the windows being done and in.