Bryan in Toronto

So after calling a bunch of companies he was the only company that answered all my questions (multiple ones), I actually had some companies stop replying after 1 or 2 questions which may reflect their customer service when I have an issue. Then I had 1 or 2 companies bashing goodman and trying to push their own brand they sold which I think was very unprofessional. So after going through these companies I called in Fair Deal Heating & Air Conditioning & Ash came by the same day I asked him to so he could view our setup. Now at this point I was set on a 2 stage 60,000btu furnace (Coming from an 80,000btu furnace which was very over sized for our home and lots of issues) Once he was over he had a look at our current setup, measured some duct work and explained to me he highly recommends going with a 40,000btu due to restricted/small duct work in our home which is another reason why we had been having lots of issues with our old furnace. At first I was reluctant to drop down to 40,000btu thinking our home would not heat up enough and be cold however after he explained it all he made sense and I agreed. Also after talking some more we decided to add a new humidifier (since ours never worked) & new filter box. Ash was ready to send his 2 workers 2 days later to install our new furnace however I threw an odd request at him, I needed the old furnace removed the night before so I could parge the wall around it with cement & add some insulation since its going to be the last time for many years where we will have the chance to do this. That night his crew passed by and removed the old furnace for us without any questions at no extra cost!. The next day they showed up in the morning when they said they would and installed the new furnace and did some custom duct work. While installing they noticed the old HVAC company that was here did not even glue some of the joints in the intake and exhaust pipes it clearly shows that the prior company Belcomfort did not care or want to fully resolve all the issues we had and always made excuses. In the end the furnace was installed properly, we ran it on stage 2 for about 45min without any issues, where our old one would of cut heat after 15min or so. The crew cleaned up after themselves, took all the garbage & ash even came out a few days later to fully inspect and check over the install & to answer any questions and make sure we were satisfied with everything. I was very happy with this experience & would highly recommend Fair Deal Heating & Air Conditioning one of the few guys that actually had proper customer service & sized the furnace properly to our home. I would much rather support a smaller HVAC company like this that takes their time and does it properly then these bigger guys who dont reply or down talk other brands. As for warranty I paid a little extra for 10yr parts & Labor from Goodman, I can call the installer or I can call any other Goodman tech and they will bill goodman for everything which is great. This was not the cheapest company I could of gone with they were also not the most expensive & I did not want that as installation is most important and I feel they did a great job.