Poor construction quality and after possession service
Bought our new home from Excel homes in Walden, Calgary. It’s been 5 months (got possession in Nov 2019) and our garage floor and driveway already have huge cracks going all across the length and breadth. I am assuming the ongoing Excel Homes construction next door has caused this due to poor construction quality. I immediately complained this to excel but their response is that it’s normal even though 99/100 driveways in the Walden area have no cracks. The other 2 things you will frequently hear from them is that every home in different and it’s home owner damage. I am fed up of hearing this and would take immediate pictures and show them as it’s happening. But they won’t own this at all. I am attaching all pictures here showing the level of damage in 5 months and pictures of ongoing Excel Homes construction next door. Judge for yourself but would not recommend that you choose them for your next home building project.
- Approximate cost of services:
- $530,000.00
- Company Response
Hi Rakesh, We are sorry to hear that this has been your experience. We know that our Warranty Manager has reached out and set up a meeting to review these concerns with you as well as have our concrete company inspect. We will address any warrantable concerns, and are here to support you as our customer. Thank you.