Angela in Edmonton

Super disappointed. We have used this company in the past, and will no longer. Just experienced the worst customer service. Bought a washer and dryer combo from them just over 5 months ago. To make a long story short, they didn't find the source of the original issue for the service call, blamed my tenants for the problem instead with no actual facts to back it up- just assumptions based on something my tenant said, broke the handle on dryer door (but wanted to charge to fix it) and "found " an issue with the drain that requires work. My tenants have had no issue with the drain, and feel the machine has been spinning and draining the same since it was installed 5 months ago. So they either sold us a faulty machine to begin with ( and hide behind their warranty of 3 months) OR they are just milking the situation. Started feeling like I was dealing with a mechanic and there was a blame game being played between the technician and my tenants. When I phoned to get clarity and figure out these different issues ( and fully expected that there may be a happy middle ground) I was treated with hostility. I was interrupted, talked over, got laughed at over the phone both by the technician and manager and got lectured about their 90 day warranty. It was actually shocking how they talked to me. Be warned- approach with caution. I will not use them again.