Ken in Okotoks

A Family of trades provided and installed our luxury vinyl plank flooring in April/May, 2024. The glue-down vinyl was strongly suggested by Charles for the colour and durability. However, it has ripples throughout the floor and looks more like cheap linoleum than luxury vinyl. When we complained, the installer was eventually sent out and attempted to at least fix the front hallway which was very noticeable due to the lighting. He said that the install was originally incorrect resulting in the ripples throughout the whole house and a layer of plywood should have been put down over the sub-floor to prevent the ripple effect which is standard procedure for that type of install. He brought it to Charles' attention prior to the install and, apparently, Charles told him to do the job anyway without it. Had we known that the installation was being done improperly, we would not have proceeded. Well, it's not alright and, despite numerous messages over the past 5 months, Charles has yet to come and view the result, despite his guarantee and assurances that all work would be done satisfactorily. There are still a couple of edges that are not glued down properly and are susceptible to tearing, as well as numerous dark seams that shouldn't be showing. It seems that, once the money is collected, there is a great reluctance to correct any problems. On another note, the highly vaunted manufacturer's warranty is null and void if the installation is not done to their standards and it isn't.