Alice in Ottawa

I purchased 6 chairs from Visitor parking in november 2011to be picked up in december. One of the chairs was not the right color, so they kept it and we were told a new chair would be delivered to us asap. It is now 5 months later and i have still not received chair that i paid for in full. And as other customers have indicated, i have had zero service from this store. They have not responded to any of my numerous e-mails, nor have they called back to let me know when i would get chair. I received a few "so sorry" on the phone but still do not have the missing chair that i paid for 5 months ago. I would never shop there again. I want my chair, but at a loss on how to reach them now that they have changed phone numbers. Beware...