I had my roof replaced by Canadian Roofmasters - a lower and upper flat roof as well as a pitched roof. The upper flat and pitched roof were okay; however, the lower flat roof leaked badly. Since the warranty was for 20 years, I called the company back but they could find nothing wrong, and blamed it on the neighbor’s roof (who were not experiencing any problems)!! A year later, my ceiling had collapsed and the floor underneath was damaged by water. I had to call in another company (Luc’s Roofing – more expensive but highly recommended) who performed a free inspection and found the source of the water ingress. With this information, I called Canadian Roofmasters back and showed them the hole, which they proceeded to caulk. This took 10 minutes. I was then informed by Canadian Roofmasters that the leak was my fault because I had not paid them enough in the first place (I paid exactly what they quoted). They then charged me $150 for the repair. I refused to pay, citing that the roof was under warranty, to which they told me that they “could not keep coming back every day”, even though this was twice in 2 years. They tried to charge me again and told me to get the money from the neighbor’s. Obviously I refused and suggested that they approach the neighbors (who had nothing to do with the problem). I was then informed that they would not come back again. Under the circumstances, I will never use Canadian Roofmasters again, but I would recommend Luc’s Roofing. They are more expensive but you get what you pay for (though I didn’t with Canadian Roofmasters - the quality of the workmanship was terrible!). One other point – make sure that everything that is said when the quote is made gets written down. You may need it some day…
