Ninner in Scarborough

It was getting to the time when our shingle roof (original builder) needed replacement. We started to research our roofing options and we agreed that a metal roof was the best fit for our home in Markham. Although the cost was significantly more than shingles; this was outweighed by the durability, warranty, and look of a metal roof. We were pleased to see a variety of styles and colours that we could choose from. We looked at three different companies and chose London Eco Roof. It was competitively priced and our sales consultant took the time to explain the product, installation process and the company to us. We did not feel rushed and all of our questions were answered. Our sales associate, Marek did an excellent job. We were told to expect installation to take place in four to six weeks and it would take up to four days. Unfortunately, our installation took longer and was scheduled closer to eight weeks later (well into the end of autumn). When our materials were delivered to our house, the waterproof membrane was not delivered which resulted in the installation crew unable to begin work. A subsequent follow up delivery was not done; but our crew had extra material which allowed them to start some days later. All told, installation took about 2 1/2 days but this was spread out over several weeks due to bouts of heavy snow and rainfall. Our frustration would have been easily assuaged if there was better communication with us in order to explain the delays and to advise what to expect, such as when the crew would return to continue work. We had to regularly call to find out what was going on and to ask for updates. We fully understood that weather cannot be predicted and the safety of the installation crew was key. The one suggestion would be better communication with the customer throughout the installation process. As for the installation crew, they were excellent. They were professional and understanding. Andrew and the rest of the install crew are a real credit to London Eco Roof. They ensured that there was minimal mess in the work area and cleaned everything up at the end of the day. We appreciated the pictures they showed us from their cell phone which outlined the installation (ridge vent install and gutters were clean). When the installation was finished, we were very satisfied with our choice in London Eco Roof. Our sales associate came by during the installation process which we really appreciated. He even offered to have one of their inspectors come out to check everything out before we paid the balance. Our inspector, Tony, was great at looking at what he could (due to another snow storm), and assuring us that everything was in order. The style and colour was exactly as we imagined it. It complements our house and adds real curb appeal. Not having to worry about wind blowing off shingles or rain and snow makes it all worthwhile. We would definitely recommend London Eco Roof.