Phong Tran

We had our old meter replaced with a new one and during the process, a gas leak was found in our supply line. The gas technician red tagged our meter and turned off the gas to our residence. I initially sent out a service request through HomeStars thinking I was searching for Gas Pipe Professionals, and Vittorio was one of the first HomeStars professionals to reach out. He was very friendly and wanted to know as much information about what issues we were having. We actually waited another 3 days prior to re-engaging with Vittorio and he was very accommodating and showed up promptly to our scheduled appointment. He was also exceptional and very considerate when communicating any changes to scheduling, and when he was on his way. When Vittorio arrived, he was very knowledgeable and helped us understand more about the changes in the industry and how the energy and HVAC companies operate in today's business environment. He listened to our concerns about the technician causing our gas leak and went above and beyond to accommodate our request to recheck the pressure drop on the line, as I wanted to record it to prove that there was no way that we would not have noticed such a major leak. Vittorio confirmed just by looking at the meters wheel spinning that he could tell that there was a pretty big leak on the line. When we went inside, the smell wasn't very strong on the other side of the pipe, which was concerning to Vittorio as the gas had to go somewhere; he believed it was going up the wall spacing which could have been very dangerous. Vittorio informed us that he would change the entire 12 foot pipe line inside as well as the 5-6 foot connections outside to the meter which we were fine with. Our house was built in the 1950's and is pretty old and the gas pipes were placed very snugly between aluminum venting hoods, but Vittorio was able to do everything he needed very professionally within the limited confined space that he had. During the time he was working, he was very clear in explaining what he was doing and why he was doing it. Only someone with vast knowledge and experience can really teach their craft and I'm sure Vittorio would be someone anyone could learn a lot from. Throughout the 4 hours that Vittorio was working there (with me being by his side the entire time), not once did it feel like he was rushing the work to get it done faster or skimping on materials to save money. Everything he did was done diligently and if he had to spend a bit more material or time to do it right, he did it; from taping the pipe that had to fit through the concrete wall, to applying the sealant on the pipe threads, as well as the paint used to coat and protect the pipes. This extended to the outside work as well, and while it might not have been the coldest day in Toronto, even -5 degrees Celsius, when you're out there for an hour is no joke. But Vittorio took his time just like he did inside the house, making sure that the pipe angles, connections, and spacing made sense and were proper, resulting in a straight and aligned meter. These small attention to details are some of the reasons why we would definitely reach out to Vittorio again if we have any issues in the future or have things that we'd like to try and make more efficient, like our heating and cooling systems, as well as a few concerns he had with our probably 20+ year humidifier connected to the furnace. Overall, we are very happy to have met Vittorio, and to know we have someone we can trust to do things right. We've all had the experience of hiring people only to have that pit of regret in your stomach, wishing you had hired someone else instead. That was definitely not the case with Vittorio. Instead, Vittorio left us with peace of mind, and THAT is extremely rare in todays world.

Our family purchased and had Crown install 8 new windows. John and Michael were exceptional and really know what they're doing. We were very impressed and our uncle also replaced 8 of his windows as well. There were a couple issues with the windows, one of our windows had a gap in the silicon and our uncle had a scratch on one of his windows, but once we let John know, both issues were fixed very quickly and professionally.