mary in North york

I, TOO, RECENTLY BOUGHT 3 VOUCHERS FOR EAGLE'S TOUCH SERVICE, A 3 HR PACKAGE. HAD I BEEN PRESENT, THE SITUATION WOULD HAVE BEEN QUITE DIFFERENT. I WAS SO DISGUSTED IN THE LACK OF SERVICE ON ALL LEVELS, I HAD ALL MY VOUCHERS RE EMBURSED INCLUDING A PORTION OF THE VOUCHER THAT WAS NOT HONOURED. THE LADY ARRIVED LATE; REMANDED TO HAVE THE TAX MONEY HANDED OVER WITHOUT A KIND GREETING OF ANY KIND. SHE WAS DEALING WITH TWO SENIOR CITIZENS WHO HAD NO IDEA THERE WAS TAX TO PAY. THESE WERE GIFTS TO THEM. THE CLEANING LADY WAS ON THE PHONE AS SHE ATTEMPTED TO FUMBLE ABOUT TRYING TO CLEAN, NOT RAISING HER ARM BEYOND HER HEAD. SHE WAS WITNESSED ON THE PHONE WHILE ATTEMPTING TO CLEAN. WHEN IT WAS POINTED OUT SHE HAD NOT USED THE VACUUM, SHE BECAME INDIGNANT; WHEN MY FATHER ASKED THAT SHE VACUUM UNDER THE BED BECAUSE HE COULD NOT, SHE REPLIED 'WE DON'T CLEAN UNDER THE BED'; WHEN ASKED TO DUST AROUND THE DOOR FRAME SAYING SHE COULD NOT REACH, WAS OFFERED A STOOL BARELY A FOOT OFF THE FLOOR, SHE REFUSED SAYING THEY WERE NOT ALLOWED TO CLIMB UP ON ANYTHING. IN THE END, SHE LEFT OVER AN HOUR EARLIER THAN SHE WAS EXPECTED TO; THE TIME FRAME WAS 9:30 TO 12:30; SHE LEFT CLOSER TO 11:30. WHEN THIS WAS BROUGHT UP TO THE EMPLOYER, FIRSTLY I WAS TOLD THEY DON'T DO ALL THE CLEANING ONE WOULD EXPECT; I WAS INSULTED WHEN AND OFFENDED BY TELLING ME SHE BELIEVED HER EMPLOYEE, NOT GIVING MY CONCERN ANY VALIDATION; TELLING ME SHE WAS GOING TO REQUEST A REFUND AND BEFORE I COULD SAY ANYTHING MORE, SHE HUNG UP ON ME. I WAS BESIDE MYSELF HAVING 'NEVER' DEALT WITH SUCH RUDENESS BY ANYONE IN THIS LINE OF WORK. THINK TWICE BEFORE YOU EVEN CONSIDER BUYING A VOUCHER BY THIS COMPANY.